STORE POLICY
1. Customer Support
We strive to provide timely and effective support to all our customers. If you have any questions or concerns about our products or services, please contact us at:
• Email: customercare@leemahluxuryltd.com
• Phone: +234 (0) 705 393 7062
• Business Hours: Monday – Saturday, 9:00 AM to 5:30 PM
Our customer service team is ready to assist you with any inquiries, whether it’s about product ingredients, usage, delivery status, or troubleshooting any issues.
2. Product Information & Ingredient Transparency
We believe in complete transparency regarding the ingredients used in our products. All of our skincare products are made with natural, sustainably sourced ingredients. We are proud to provide:
• Ingredient Lists: Clear and comprehensive ingredient lists for each product on our website, so you can make informed decisions based on your skincare needs.
• Product Descriptions: Detailed descriptions of the benefits, usage instructions, and key ingredients for each product.
• Allergen Information: We strive to accommodate those with sensitive skin or specific allergies. Please review each product’s ingredient list carefully, and feel free to contact us for more information.
3. Privacy & Data Protection
Your privacy and security are important to us. We ensure that all personal information is kept confidential and secure. Please see our Privacy Policy for detailed information on how we collect, store, and protect your data.
• Secure Payment Processing: We use SSL encryption and trusted payment processors to ensure the security of your payment details during checkout.
• Data Usage: We only use your data to fulfill your order, improve our services, and provide updates on new products and promotions. We will never share or sell your personal information to third parties.
4. Satisfaction Guarantee
Your satisfaction is our top priority. If you have any concerns with your order or experience, we encourage you to contact us as soon as possible. We will do our best to address any issues and find a solution that meets your needs.
If you are unhappy with a product for any reason, please reach out within 5 business days from the delivery date. We are here to assist with:
• Offering a replacement or alternative product
• Providing a full or partial refund if necessary
• Assisting with any product-related concerns
5. Product Reviews & Feedback
We value customer feedback and encourage you to share your experience with us. Your reviews help others make informed purchasing decisions and allow us to improve our products and services.
• Submitting a Review: After purchasing, you will receive an email inviting you to leave a review on the product page. Your feedback is always welcome and appreciated.
• Responding to Reviews: We monitor all reviews and respond to queries or concerns in a timely manner.
6. Complaints & Resolution
If you have a complaint or an issue with our products or services, we encourage you to get in touch with us immediately. We are committed to resolving all issues promptly and professionally.
• Escalation: If your concern is not addressed to your satisfaction, you may request to speak with a supervisor or manager.
• Timely Resolution: We aim to resolve complaints within 5 business days.
7. Sustainability Commitment
At Leemah Luxury, we are passionate about sustainability and eco-friendly practices. We ensure that:
• All our packaging is recyclable, biodegradable, or made from sustainable materials.
• We minimize waste and energy consumption in our manufacturing processes.
• We support ethical sourcing and fair trade for the ingredients we use.
8. Changes to Our Policy
We reserve the right to update or amend this Customer Care Policy as necessary. Any changes will be reflected on our website, and we will notify you of significant changes via email. We encourage you to review this policy periodically.
Thank you for choosing Leemah Luxury for your natural skincare needs. We appreciate your trust and look forward to helping you achieve your healthiest skin.
For further inquiries or assistance, please don’t hesitate to contact us at info@leemahluxuryltd.com
Last Updated: 14/01/2025
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